We offer a no hassle easy returns process, you can either post the item back to us or you can drop it into one of our stores, or return back the address listed below. You have 30 days from date of purchase to return you item.
Please note some special orders, including items which have been personalised cannot be returned.
Please return with your original receipt, the item needs to be packaged as you received it including any free gifts or accessories that you received. The item must be returned in brand new condition. This refund policy only applies to products sold via the website, for our stores policy's please contact the store directly. Any sale items which are purchased, listed in our sale section and had a price reduction from the normal retail price must be returned within 7 days.
For orders under £1,000 the return cost is covered by the customer, Orders over £1,000 we will cover the cost to return, using Royal Mail Special Delivery up to £10. Please note that any additional insurance taken out is at the customers expense. Please also fill in the form below, so we can process your return quicker.
CW Sellors Ltd,
In any case where an order has been requested to have been personalised, adjusted or resized we unfortunately cannot offer refunds and would not be covered under our standard returns policy.
We aim to process the refund the same day we receive it but please allow up to 7 days for this to be processed.