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Returns

We've extended our Returns Policy for Christmas 2016. Orders placed from 1 November 2016 can be returned up until 14th January 2017 and are subject to our returns policy. We offer Free Next Day Delivery within the UK for all orders over £50 (under and its just £3.95) . In stock orders placed before 4pm will be dispatched the same day between Monday to Friday.


UK Deliveries are made by Royal Mail, which is a next day service and fully insured. For guaranteed delivery before Christmas please order by 4pm on 23rd December for In Stock items. We do also offer international delivery Different billing and shipping address: We may require emailed proof of ID if you want delivery to an address other than your billing address. Orders processed using finance can only be delivered to your billing address.


We offer a 30 day money back gaurantee on all orders. Simply either post the item back to us or you can drop it into one of our stores. You have 30 days from date of purchase to return you item.


Please contact a member of our customer services if you have any special requests for your order 01335 453 453, or check our terms and conditions for further information on our delivery & returns policies.

 

We offer a simple easy returns process, you can either post the item back to us or you can drop it into one of our stores, or return back the address listed below. You have 30 days from date of purchase to return you item.

Please note some special orders, including items which have been personalised cannot be returned.
 Please return with your original receipt, the item needs to be packaged as you received it including any free gifts or accessories that you received. The item must be returned in brand new condition. This refund policy only applies to products sold via the website, for our stores policy's please contact the store directly. Any sale items which are purchased, listed in our sale section and had a price reduction from the normal retail price must be returned within 7 days.



For orders under £1,000 the return cost is covered by the customer, Orders over £1,000 we will cover the cost to return, using Royal Mail Special Delivery up to £10. Please note that any additional insurance taken out is at the customers expense. Please also fill in the form below, so we can process your return quicker.

CW Sellors Ltd,
 King Street,
 Ashbourne, 
Derbyshire, 
DE6 1EA

In any case where an order has been requested to have been personalised, adjusted or resized we unfortunately cannot offer refunds and would not be covered under our standard returns policy.

We aim to process the refund the same day we receive it but please allow up to 7 days for this to be processed.

 

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