EXTENDED CHRISTMAS RETURNS UP UNTIL 14TH JANUARY*

01335 453 453 Phones open until 6:00pm
01335 453 453
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FAQ

Extended Christmas Returns Now Available

In addition to our 30 day returns policy, all purchases made from 1st October 2018 qualify for our extended Christmas returns. Orders may be returned for either an exchange or full refund up until January 14th 2019. Standard terms apply.

For more information about our delivery and returns policies please contact a member of our sales team on 01335 453 453 
or email us at sales@cwsellors.com

Can I place my order over the phone?

Yes. Give us a call on 01335 453 453 with your order and payment details at the ready. Our customer service team is available Monday to Saturday from 8.30am-6.00pm and Sunday from 10am-5pm.

Can I place an order from overseas?

Yes. We accept overseas orders but we can only offer delivery to registered billing addresses. Your item will be charged in UK Sterling but we can accept and provide details to allow you to make payments in Euro's and US Dollars. Contact our customer service team today on 01335 453 453 to process your order and to discuss the payment options we have available. 

How can I pay for my purchase?

We accept all types of payment methods including Visa, Visa Electron, Visa Debit, Mastercard, MasterCard Debit, Amex, Maestro, PayPal and Bank Transfer.

For items valued over £250, you can spread your payments and check out with our interest free finance option. We have interest free finance available for up to 60 months. Click here to learn more about our interest free finance options. 

What method is used to ship my goods?

All UK orders are shipped by Royal Mail's Special Delivery service which is insured and fully tracked. With Special Delivery, a signature will be required upon receipt. Click here to find out more about our delivery services available, including our international delivery options.

How long does delivery take?

We offer a next day signed and tracked delivery service for all in stock items. If you place your order before 4pm, you can expect to receive your purchase before 1pm the following day.

We offer an estimated delivery timescale on all our out of stock items based on stock availability and other factors. In this instance, we will contact you to discuss what delivery timescale options are available. If you require your purchase for a specific date, especially during busy times such as Christmas and Valentine's Day, we strongly recommend that you place your order well in advance. Feel free to contact our customer service team to check the availability of the items you wish to order.

Do I need to set up an account to place an order?

No, you do not need to create an account to place an order. We do, however, recommend that you do this as it allows you to check the status of your orders online and makes future purchases and re-ordering very easy. By creating an account you'll also be able to build a wish list and review your order history. You can also sign up to receive our newsletters so you'll get all the latest news about exciting new products, collections and offers. Registering is free and easy and takes no time at all.

Can I check the status of my order?

Yes, if you have created an account you will be able to track the status of your order. Simply login and you will be able to see the status of your orders.  

Can I have my item delivered to a C W Sellors store?

Yes. We offer a Click and Collect service at checkout which allows you to collect your items from your nearest C W Sellors boutique.

If you would like to try on an item before making a purchase, please contact our customer service team who will arrange for your items to be sent to your nearest store. Contact us today on 01335 453 453 or email sales@cwsellors.com so we can arrange this for you. 

How will my purchase be packaged?

All of our orders come perfectly packaged with free luxury gift wrapping for that extra special touch. Your order will also come with the appropriate box and any required paperwork. 

Can I return or exchange an item?

We hope that you are happy with your purchase but if not, you can simply return your online order for a full refund within the 30 days returns period. Please note we are unable to accept returns of earrings and/or cleaning products due to hygiene reasons. This does not affect your statutory rights. Our customer service team is available to help you if you wish to exchange or find a replacement item on 01335 453 453 or at sales@cwsellors.com. 

Do you offer gift cards?

Yes. C W Sellors gift cards make the perfect present for someone who wants to treat themselves to one of our watches or beautiful pieces of jewellery. It's a a simple and easy way to make purchases in store and online. Gift cards are available to be purchased and redeemed online or in any of our boutiques and they come with an unlimited expiry date. 

How can I find my ring size?

If you are unsure about your ring size and want to order online then check out our downloadable ring sizer or refer to our online guide. For additional help on ring sizing, please contact us at sales@cwsellors.com or on 01335 453 453.

Can you help me to choose an engagement ring?

Yes! Being a part of such a special moment and helping you choose an engagement ring is one of our favourite things to do. Our engagement ring specialists are on hand every day to help you find the perfect engagement ring for you or your partner.

We offer free resizing with all new purchases and can help guide you through everything from style, sizing along with advice on diamond cuts, colour, clarity and carat weights. We have an incredible selection of diamond engagement in stock available with free UK delivery. Call us today on 01335 453 453 or email sales@cwsellors.com.

How do I protect my Jewellery?

We recommend that you take off your jewellery before going to bed or when taking part in any physical activity. We do also recommend not to wear items of jewellery when swimming as chlorine or salt water may oxidise precious metals and be potentially harmful to certain gemstones.

Always try to avoid contact with cleaning products, make-up, creams and perfumes and do not bathe, shower or wash up when wearing jewellery as the products can taint metals and gemstone settings can become clogged up. It is recommended to regularly clean your jewellery to keep it as sparkly as the first day you bought it.

We offer a jewellery cleaning service so feel free contact us to arrange for us to fully clean, repair and restore your jewellery.

Do you offer engraving services?

Yes. Engraving is available on selected products. Contact us today if you have any specific questions regarding our engraving services available.

Do you repair jewellery?

Yes. We have our very own set of workshops in Ashbourne, Derbyshire where we can not only repair your jewellery, but make bespoke pieces as well. If you have some jewellery in need of repair, get it touch with us at sales@cwsellors.com or by calling 01335 453453.

How can I find out if an item is in stock at my nearest C W Sellors boutique?

If you would like to view an item that we have in stock, simply give us a call on 01335 453453 and we can find out if its in stock at your nearest boutique. If it isn't, we can get the item transferred over to the shop of your choice for you to view and try on before purchasing.

If you have any further questions or require help and advice on any of our products or services available please contact our dedicated team of jewellery specialists on 01335 453 453. 

Alternatively, fill out the form below and our team will get back to you as quick as they can.

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