Terms and Conditions
Extended Christmas Returns Now Available
In addition to our 30 day returns policy all purchases made from 1st October 2018 qualify for our extended Christmas returns. Orders may be returned for either an exchange or full refund up until January 14th 2019. Standard terms apply.
For more information about our delivery and returns policies please contact a member of our sales team on 01335 453 453 or email us at email@example.com.
Discount codes may not be used against sale items.
Finance options may be restricted for discounted purchases.
Terms and Conditions
The store name used by www.cwsellors.co.uk in the design and promotion of online stores is a trading name of C W Sellors Limited. The domain names are likewise the property of C W Sellors Limited. All other trademarks, product names and company names or logos cited herein are the property of their respective owners.
- C W Sellors (Gold & Silversmiths) LTD
Company Registration No: 2284689
VAT Registration No: GB 234 2271 37
Telephone: +44 (0)1335 346561 Fax: +44 (0)1335 300760
The contract between us;
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an e-mail to you at the e-mail address you provide in your order form. Our acceptance of your order brings in to existence a legally binding contract between us which is governed by these Terms and Conditions.
1.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity we shall have no liability to you unless you send us a notice in accordance with the notification clause of these terms and conditions, informing us of the problem as soon as reasonably possible following delivery of the goods in question. We shall then refund all monies paid by the customer.
1.2 We will inform you as soon as possible if your order will take longer to reach you than 14 days. We will endeavor to meet estimated delivery dates.
If we notify you of a problem with the delivery date under this condition, our only obligation will be at your option to:-
1.2.1 make good any shortage or non-delivery;
1.2.2 replace or repair any goods that are damaged or defective (providing such faults have not been caused by your misuse, negligent handling or improper care of the goods); or
1.2.3 refund to you the amount paid by you for the goods in question in whatever way we choose.
1.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expense (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 1.2.3 above.
1.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
1.5 Notwithstanding the foregoing nothing in these terms and conditions is intended to limit any right you might have as a consumer under applicable local law or other statutory right that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
Unless otherwise expressly stated in these terms and conditions all notices from you must be in writing and to either the following:-
- i) by post, addressed as follows:
C W Sellors Ltd
King Street, Ashbourne, Derbyshire
- ii) by email, to firstname.lastname@example.org
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
- Third Party Rights
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
- Governing Law
The contract between us shall be governed by and interpreted in accordance with English Law and the English Court shall have jurisdiction to resolve any disputes between us.
- Entire Agreement
- Cancellation by us
7.1 We reserve the right to cancel the contract between us if:-
7.1.1 we have insufficient stock to deliver the goods you have ordered; or
7.1.2 we do not deliver to your area; or
7.1.3 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
7.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
Price and availability information is subject to change without notice.
All prices are shown in GBP Sterling. C W Sellors reserves the right to change any advertised prices at any time.
All products are subject to availability and may be changed at any time.
Images may not show the actual size of items. All sizes, weights and measurements are approximate and are included as a guide only. Due to the nature of handmade products, weights and dimensions may vary slightly. Ring weights will also vary dependant on finger size.
Goods, pricing availability and suitability
Whilst every effort has been made to ensure that the information contained on this website is accurate and up to date, C W Sellors will not be held liable for any errors, omissions or price changes. In the event that we are out of stock of an item we will contact you to advise you of the lead time or offer you a suitable alternative product.
Any items purchased on pre-order can only be cancelled and refunded within 30 days of the watch becoming physically available, otherwise the deposit is non refundable but may be used as a credit against any future purchases.
Title of goods
Title of goods does not pass to the purchaser until such time as the goods are paid for in full.
We accept all major credit cards, Paypal, bank transfer, LMG cards and finance (using Hitachi).
We are enrolled in the American Express SafeKey scheme
New watches have finance options are provided by Hitachi Finance, orders over £220 qualify for a choice of finance options. Details are available at the point of checkout or on the finance page. Please note that finance is a special offer promotion and is not available on some products such as Sinn watches or pre-owned watches and can not be used in conjunction with any other promotion or discount. Each product page will indicate if finance is available on that item.
Payments using an LMG card cannot be used against any sales items. Please also note that promotional codes cannot be redeemed against orders using this method of payment.
Promotions & Discounts
- Discounts, offers and promotional codes may not be applied to sale items or any item which has already been reduced in price.
- Discounts, offers and promotional codes may not be used in conjunction with one another. Offers may not be stacked.
- Discounts, offers and promotional codes and cannot be redeemed against sale or pre-owned items.
- In the case of watches, the same terms apply. The code may not be used against any Sinn, Damasko, TAG Heuer or Breitling product.
- C W Sellors fine jewellery reserves the right to withdraw or refuse to apply promotional codes or offers at any time.
For distance selling orders, under the Consumer Contracts Regulations 2014, when buying an item online, a customer is allowed to return an item if they simply change their mind. A customer has the right to cancel at any time from the moment they place their online order, and up to 14 days from the day they receive the goods. The customer then has a further 14 days from the date they notify the retailer of their cancellation to return the goods. -There are exemptions to online returns which include tailor made/personalised goods. For full details, please refer to our returns policy.
We offer Free Next Day Delivery within the UK, on all orders over £50. UK Deliveries are made by Royal Mail are fully tracked and insured using a signed for next day service. In stock orders placed before 4pm will be dispatched the same day between Monday to Friday, for next day delivery before 1pm.
For all orders under £50 delivery we offer a fully tracked and signed for delivery service for £7.50. We offer an express delivery option on all orders, which is guaranteed to arrive with you the following day before 1pm for only £15.00.
We accept international orders with Worldwide shipping available. We offer a fully tracked, insured and signed for international delivery service to the US, Europe and the rest of the World.
All postage costs will be automatically be calculated in the checkout. All orders under £200 will be sent via Royal Mail Airsure, which is a 3-5 day delivery service. We offer a fully tracked and insured delivery service on all orders over £200 using an international TNT 2-3 day delivery service. Delivery cost prices may vary dependant on your country and postcode/zip code.
All orders delivered outside of the UK, unless agreed otherwise, will be shipped on a Delivery Duty Unpaid (DDU) basis, which means that importation taxes and duties fall to the responsibility of the purchaser to pay. In such cases, the customer will need to pay this cost for the order to be released to them from the courier.
Please contact a member of our customer services team if you have any special requests or require further advice on the delivery of your order +44 (0)1335 453 453 or email@example.com.
We offer a simple and easy returns process with a 30 days money back guarantee on all orders. Refunds and exchanges can be requested within 30 days of the date of dispatch. If you choose to exchange your item, a refund will not be offered for the exchanged item unless the product is faulty.
Items purchased in our sale or orders placed in conjunction with an offer or promotional code will be supplied with a 14 day returns policy from the date of dispatch.
Items must be returned in brand new condition, you can either post the item back to us using the address supplied below, or alternatively you can drop your item back into one of our stores. Please return with your original receipt, the items need to be packaged as you received it including any free gifts or accessories that we're included with your order.
Smart watches must be returned in an unregistered condition with factory settings. Any watch that has been registered to an app or worn/used for activities will not be accepted back for a full refund.
Any outbound costs for postage will be deducted from your refund if the product you have purchased is below £50. We do not cover the cost of return postage.
This refund policy only applies to products sold via the website, for our stores policy's please contact the store directly. We aim to process returns the same working day but please allow up to 7 days for this to be processed. Please note some special orders, including items which have been personalised, adjusted or resized are non returnable and not covered under our standard returns policy. Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect or misuse.
Please note; items which have been worn or display signs of wear will not be accepted back for a full refund.
Unfortunately we are unable to accept returns of earrings or cleaning products due to hygiene reasons. This is doesn’t affect your statutory rights.
You can either post the item back to us or you can drop it into one of our stores. You have 30 days from date of purchase to return you item (14 Days on all sale items).
Please note some special orders, including items which have been personalised cannot be returned. Please bring with you, your original receipt, the item needs to be packaged as you received it including any free gifts or accessories that you received. The item must be returned in brand new condition. This refund policy only applies to products sold via the website, for our stores policy's please contact the store directly. Any sale items which are purchased, listed in our sale section and had a price reduction from the normal retail price must be returned within 7 days. For orders over £1,000 we are happy to cover the cost of your return. We ask you use a signed for, tracked Royal Mail Special Delivery Service, where we offer to cover the cost of return up to the value of £10. Please note that any additional insurance taken out is at your expense.
For orders under £1,000 or orders outside the UK, please post the item back to the following address, we would recommend sending it back Royal Mail special delivery. Please also fill in the form below, so we can process your return quicker.
If an item is faulty, under the Consumer Rights Act 2015, a customer has an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund. This right is limited to 30 days from the date the customer took ownership of the goods. If an item is faulty and needs to be returned, the customer does not need to pay postage costs for the return of the faulty item. If a customer is asked to return an item that arrived damaged, not as described or faulty, the retailer should refund the total cost of the return. An item can be defined as ‘faulty’ if it does not meet the performance specifications described by the manufacturer. In some instances, we may need to send an item back to the manufacturer for them to determine whether an item has a fault.
Exchange and Returns Address;
C W Sellors Ltd
We aim to process the refund the same day we receive it but please allow up to 7 days for this to be processed.
Gifts available to select will depend on the total value of an order.
A free jewellery cleaning cloth will become available to select when an order total reaches £100.
A free silver heart necklace will become available to select when an order total reaches £250.
A free watch travel case will become available to select when an order total reaches £750.
We reserve the right to alter the gifts and/or the order value needed to redeem them.
We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. We may also use it to tell you about changes in our services or about special offers we think you'll find valuable. We do not sell, trade or rent your personal information to third parties.
We are registered under the data protection act with the government, details below:
Registration Number: Z9977627 Security Number: 10688889
We endeavour to keep product information as up to date as possible. However, specifications are liable to change without notice. Product photographs are intended to illustrate the particular model as best they can. While every effort is made to provide accurate and up to date information we can not be held responsible for any errors or omission on our website.
We endeavour to ensure that all pricing information on the Website is accurate, rarely an error may occur and goods may be mispriced. If a pricing error is discovered or an order is placed at the erroneous price we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.
All orders made by you through the Website are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.
After submitting an order to us we will send you an order acknowledgement email with your order number and details of the goods that you have ordered. Please note this email is an acknowledgement and is not an acceptance of your order.
Any email or other electronic acknowledgement by us of receipt of an order placed by you does not constitute legal acceptance by us of your order.
Please note that calls to the phone calls made to the advertised number may be monitored or recorded for quality and training purposes.
Limitation of Liability
We will not be held responsible for any injury, accidents or damage to property which might occur in the use or misuse of our products.
Whilst we make every effort to ensure that the service and products that we provide are to your satisfaction, in the event of you having a complaint then please email us at firstname.lastname@example.org.