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Terms Conditions

Terms and Conditions

The store name used by www.cwsellors.co.uk in the design and promotion of on-line stores is a trading name of C. W. Sellors (Gold & Silversmiths) Limited. The domain name www.cwsellors.co.uk is the property of C. W. Sellors (Gold & Silversmiths) Limited. All other trademarks, product names and company names or logos on this website are the property of their respective owners.

Our details:

  1. C W Sellors (Gold & Silversmiths) LTD,
    King Street,





    DE6 1EA

Company Registration No: 2284689
VAT Registration No: GB 353 4813 56

Telephone: +44 (0) 1335 346561
Fax: +44 (0) 1335 300760


1.1          Our shopping pages will guide you through the steps you need to take to place an order with us.  Our order process allows you to check and amend any errors before submitting your order to us.  Please take the time to read and check your order at each page of the order process.

1.2          We must receive payment of the whole of the price for the goods that you order (your “Goods”) before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an e-mail to you at the e-mail address you provide in your order form. Our acceptance of your order brings in to existence a legally binding contract between us which is governed by these Terms and Conditions (a “Contract”).


This clause 2 only applies if you are a consumer

2.1          If you are a consumer, you have a legal right to cancel a Contract during the period set out below.  This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep any Goods, you can notify us of your decision to cancel the Contract and receive a refund.  Advice about your legal right to cancel the Contract is available from your local Citizen’s Advice Bureau or Trading Standards office.

2.2          However, this cancellation right does not apply in the case of :

                (a)           Goods which have been designed, made and/or personalised for you

                (b)           any Goods which become mixed inseparably with other items after their delivery.  (For example by being incorporated into another piece of jewellery)


2.3          Your legal right to cancel a Contract starts from the date on which the Contract is formed (see clause1.2).  Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out in the table below:


Your Contract

End of the cancellation period

Your Contract is for a full priced product

The end date is the end of 30 days after the day on which you receive the product.


Your Contract is for a sale item (which is not delivered in instalments on separate days).

The end date is the end of 14 days after the day on which you receive the product.





2.4          To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to complete the [cancellation form INSERT LINK TO FORM] on our website.  If you use this method we will e-mail you to confirm we have received your cancellation. Alternatively you may use a copy of the form which is attached as at the back of these Terms as a schedule.

You can also e-mail us at [INSERT E-MAIL ADDRESS] or contact our Customer Services team by telephone on [INSERT NUMBER] or by post to [ADDRESS]. If you are e-mailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or e-mail us before midnight on that day.

2.5          If you cancel your Contract we will:

                (a)           refund you the price you paid for the Goods. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the Goods, if this has been caused by your handling them in a way which would not be permitted in a shop. See our [Returns page INSERT HYPERLINK] for information about what handling is acceptable and examples. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

                (b)           refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of Goods within 3-5 days at one cost but you choose to have the Goods delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

                (c)            make any refunds due to you as soon as possible and in any event within the deadlines indicated below:

(i)                  if you have received the Goods and we have not offered to collect it from you: 14 days after the day on which we receive the Goods back from you or, if earlier, the day on which you provide us with evidence that you have sent the Goods back to us;

(ii)                 if you have not received the Goods or you have received them and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Contract.

2.6          If you have returned the Goods to us under this clause 2 because they are faulty or mis-described, we will refund the price of the Goods in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

2.7          We will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the Goods we may refund you in vouchers.

2.8          If Goods have been delivered to you before you decide to cancel your Contract:

(a)              then you must return them to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. You can either send them back, return them to us in-store or hand them to our authorised carrier. Please see our Returns page INSERT HYPERLINK for our returns address, returns form, printable returns labels and information about our authorised carrier and how to arrange a return;

(b)              unless the Goods are faulty or not as described (in this case, see clause 0), you will be responsible for the cost of returning the Goods to us. If the Goods is one which cannot be returned by post, we estimate that if you use the carrier which delivered the Goods to you, these costs should not exceed the sums we charged you for delivery.

2.9          Because you are a consumer, we are under a legal duty to supply Goods that are in conformity with this Contract. As a consumer, you have legal rights in relation to Goods that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 2 or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

  1. Notices

Unless otherwise expressly stated in these terms and conditions all notices from you must be in writing and to either the following:-

  1. i) by post, addressed as follows:

C W Sellors (Gold & Silversmiths) Ltd
King Street, Ashbourne, Derbyshire


  1. ii) by email, to sales@cwsellors.com
  2. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

  1. Third Party Rights

Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

  1. Governing Law

The contract between us shall be governed by and interpreted in accordance with English Law and the English Court shall have jurisdiction to resolve any disputes between us.

  1. Entire Agreement

These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these Terms and Conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation we shall have no liability for any such representation being untrue or misleading.

  1. Cancellation by us

7.1 We reserve the right to cancel the contract between us if:-

7.1.1 we have insufficient stock to deliver the Goods you have ordered; or

7.1.2 we do not deliver to your area (and so please check that we do deliver to your area before placing your order); or

7.1.3 one or more of the Goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

7.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

7.3 Price and availability information is subject to change without notice.

7.4 All prices are shown in GB £ Sterling. C W Sellors reserves the right to change any advertised prices at any time.

7.5 All products are subject to availability and may be changed at any time.

7.6 Images may not show the actual size of items. ALL SIZES, WEIGHTS AND MEASUMENTS ARE APPROXIMATE and are included as a guide only. Due to the nature of handmade products, weights and dimensions may vary slightly. Ring weights will also vary dependant on finger size.


  1. Goods, pricing availability and suitability

Whilst every effort has been made to ensure that the information contained on this website is accurate and up to date, we will not be held liable for any errors, omissions or price changes. In the event that we are out of stock of an item we will contact you to advise you of the lead time or offer you a suitable alternative product.


If you purchase any Goods on a “pre-order” basis a contract for the sale of such Goods shall be formed in accordance with clause 1.2 above.  We will notify you when any pre-ordered Goods become available for collection and you agree to collect them and pay for them in full within 30 days of such notification.  In the event that you do not collect the Goods within the 30 day period we may keep any deposit or pre-payment that you have made and you will have no rights to the item you have ordered although, if we do this, we will grant to you an amount of credit against further purchases from us equal to the amount of the pre-payment or deposit amount.

Title to Goods

Title to Goods does not pass to you until such time as the Goods are paid for in full.


We accept all major debit/credit cards, Paypal, Google Checkout, bank transfer and finance.

Finance options are provided by V12 Finance, orders over £350 qualify for a choice of finance options. Details are available at the point of checkout. Please note that finance is a special offer promotion and is not available on some products such as sale items & watches which cannot be used in conjunction with any other promotion or discount. Each product page will indicate if finance is available on that item.

  1. Returns

10.1        You can either post the item back to us or you can drop it into one of our shops, please fill in the form below.

10.2        Please bring with you, your original receipt, the item needs to be packaged as you received it including any free gifts or accessories that you received. The item must be returned in brand new condition.

10.3 This refund policy only applies to products sold via the website, for our stores policy's please contact the store directly.  

10.4 For UK Customers who spent more than £1,000 on a watch who want to post the item back then we will send you pre-paid packaging to send your watch back to us fully insured at our cost, you just have to drop it off at a local post office. Please fill in the form here [insert link to form]  to request a pre-paid returns package.

10.5        For orders under £1,000 or orders outside the UK, please post the item back to us, we recommend sending it back Royal Mail special delivery. Please also fill in the form here [insert link to form] so we can process your return quicker.

10.6        We aim to process the refund the same day we receive it but please allow up to 7 days for this to be processed.

  1. Privacy

11.1        We are committed to protecting your privacy and will process the personal information that you provide to us in accordance with our privacy policy which is available at [Insert link to privacy policy] .

11.2        We are registered under the data protection act with the government, details below:

      Registration Number:          Z9977627 
Security Number:                10688889

  1. Disclaimers

12.1        We endeavour to keep product information as up to date as possible. However, specifications are liable to change without notice. Product photographs are intended to illustrate the particular model as best they can. While every effort is made to provide accurate and up to date information we cannot be held responsible for any errors or omission on our website.

12.2        We endeavour to ensure that all pricing information on the Website is accurate, rarely an error may occur and goods may be mispriced. If a pricing error is discovered or an order is placed at the erroneous price we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.

12.3        All orders made by you through the Website are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.

12.4        After submitting an order to us we will send you an order acknowledgement email with your order number and details of the goods that you have ordered. Please note this email is an acknowledgement and is not an acceptance of your order.

12.5        Any email or other electronic acknowledgement by us of receipt of an order placed by you does not constitute legal acceptance by us of your order.

  1. Limitation of Liability

We will not be held responsible for any injury, accidents or damage to property which might occur in the use or misuse of our products unless such injury is caused by our negligence.

  1. Customer Complaints

Whilst we make every effort to ensure that the service and products that we provide are to your satisfaction, in the event of you having a complaint then please email us at sales@cwsellors.com



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