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Terms & Conditions

Terms and Conditions 
The store name used by www.cwsellors.co.uk in the design and promotion of on-line stores is a trading name of C. W. Sellors Limited. The domain names are likewise the property of C. W. Sellors Limited. All other trademarks, product names and company names or logos cited herein are the property of their respective owners.

  1. C.W. Sellors (Gold & Silversmiths) LTD,
    King Street,




    United Kingdom

    DE6 1EA

Company Registration No: 2284689
VAT Registration No: GB 353 4813 56

Telephone: +44 (0) 1335 346561
Fax: +44 (0) 1335 300760

The contract between us;

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an e-mail to you at the e-mail address you provide in your order form. Our acceptance of your order brings in to existence a legally binding contract between us which is governed by these Terms and Conditions.

  1. Liability

1.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity we shall have no liability to you unless you send us a notice in accordance with the notification clause of these terms and conditions, informing us of the problem as soon as reasonably possible following delivery of the goods in question. We shall then refund all monies paid by the customer.

1.2 We will inform you as soon as possible if your order will take longer to reach you than 14 days. We will endeavor to meet estimated delivery dates.

If we notify you of a problem with the delivery date under this condition, our only obligation will be at your option to:-

1.2.1 make good any shortage or non-delivery;

1.2.2 replace or repair any goods that are damaged or defective (providing such faults have not been caused by your misuse, negligent handling or improper care of the goods); or

1.2.3 refund to you the amount paid by you for the goods in question in whatever way we choose.

1.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expense (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 1.2.3 above.

1.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

1.5 Notwithstanding the foregoing nothing in these terms and conditions is intended to limit any right you might have as a consumer under applicable local law or other statutory right that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

  1. Notices

Unless otherwise expressly stated in these terms and conditions all notices from you must be in writing and to either the following:-

  1. i) by post, addressed as follows:

C W Sellors Ltd
King Street, Ashbourne, Derbyshire


  1. ii) by email, to sales@cwsellors.com
  2. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

  1. Third Party Rights

Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

  1. Governing Law

The contract between us shall be governed by and interpreted in accordance with English Law and the English Court shall have jurisdiction to resolve any disputes between us.

  1. Entire Agreement

These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these Terms and Conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation we shall have no liability for any such representation being untrue or misleading.

  1. Cancellation by us

7.1 We reserve the right to cancel the contract between us if:-

7.1.1 we have insufficient stock to deliver the goods you have ordered; or

7.1.2 we do not deliver to your area; or

7.1.3 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

7.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

Price and availability information is subject to change without notice.

All prices are shown in GB £ Sterling. C W Sellors reserves the right to change any advertised prices at any time.

All products are subject to availability and may be changed at any time.

Images may not show the actual size of items. ALL SIZES, WEIGHTS AND MEASUMENTS ARE APPROXIMATE and are included as a guide only. Due to the nature of handmade products, weights and dimensions may vary slightly. Ring weights will also vary dependant on finger size.


Goods, pricing availability and suitability

Whilst every effort has been made to ensure that the information contained on this website is accurate and up to date, C W Sellors will not be held liable for any errors, omissions or price changes. In the event that we are out of stock of an item we will contact you to advise you of the lead time or offer you a suitable alternative product.


Any items purchased on pre-order can only be cancelled and refunded within 30 days of the watch becoming physically available, otherwise the deposit is non refundable but may be used as a credit against any future purchases.

Title of goods

Title of goods does not pass to the purchaser until such time as the goods are paid for in full.


We accept all major debit/credit cards, Paypal, Google Checkout, bank transfer and finance.

Finance options are provided by V12 Finance, orders over £350 qualify for a choice of finance options. Details are available at the point of checkout. Please note that finance is a special offer promotion and is not available on some products such as sale items & watches which can not be used in conjunction with any other promotion or discount. Each product page will indicate if finance is available on that item.


You can either post the item back to us or you can drop it into one of our shopsplease fill in the form below.
You have 30 days from date of purchase to return you item.

Please note some special orders, including items which have been personalised cannot be returned.
Please bring with you, your original receipt, the item needs to be packaged as you received it including any free gifts or accessories that you received. The item must be returned in brand new condition. This refund policy only applies to products sold via the website, for our stores policy's please contact the store directly.  Any sale items which are purchased, listed in our sale section and had a price reduction from the normal retail price must be returned within 7 days.

For UK Customers who spent more than £1,000 who want to post the item back then we will send you pre-paid packaging to send your watch back to us fully insured at our cost, you just have to drop it off at a local post office. Please fill in the form below to request a pre-paid returns package.

For orders under £1,000 or orders outside the UK, please post the item back to the following address, we would recommend sending it back Royal Mail special delivery. Please also fill in the form below, so we can process your return quicker.

CW Sellors Ltd,
King Street,

We aim to process the refund the same day we receive it but please allow up to 7 days for this to be processed.


We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. We may also use it to tell you about changes in our services or about special offers we think you'll find valuable. We do not sell, trade or rent your personal information to third parties.

We are registered under the data protection act with the government, details below:

Registration Number:          Z9977627 
Security Number:                10688889


We endeavour to keep product information as up to date as possible. However, specifications are liable to change without notice. Product photographs are intended to illustrate the particular model as best they can. While every effort is made to provide accurate and up to date information we can not be held responsible for any errors or omission on our website.

We endeavour to ensure that all pricing information on the Website is accurate, rarely an error may occur and goods may be mispriced. If a pricing error is discovered or an order is placed at the erroneous price we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.

All orders made by you through the Website are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.

After submitting an order to us we will send you an order acknowledgement email with your order number and details of the goods that you have ordered. Please note this email is an acknowledgement and is not an acceptance of your order.

Any email or other electronic acknowledgement by us of receipt of an order placed by you does not constitute legal acceptance by us of your order.

Limitation of Liability

We will not be held responsible for any injury, accidents or damage to property which might occur in the use or misuse of our products.

Customer Complaints

Whilst we make every effort to ensure that the service and products that we provide are to your satisfaction, in the event of you having a complaint then please email us at sales@cwsellors.com


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